Delivery FAQ

Shipping

Do we offer free shipping?

Yes! We offer free shipping to anywhere in Hong Kong on all orders you place with us anytime. There is no minimum spending required.

How fast do you deliver?

Delivery time will vary according to location, but your order will arrive within 1 to 2 business weeks. Feel free to contact us with any special information or requests.

Payments

Accepted payment methods

We accept Visa, Mastercard, American Express credit cards for purchase orders.

Can I use alternative payment?

Yes! If you do not have a credit card, you can place an order with us through bank transfer.

  1. Send the total amount shown on the checkout screen to “HONOR INC LIMITED”, HSBC account no. 817-877459-838.
  2. Send a screen capture of the deposit/transfer to Whatsapp at 9017 9855 to confirm your purchase with us.
  3. Once the deposit has been confirmed, your order will be processed.
  4. Standard refund and free delivery policies apply when you place an order through bank transfer.

Refunds

What is your refund policy?

At Backdoor HK, we want to ensure that you are 100% happy with your purchase. If your package is damaged or lost, Whatsapp us at 9017 9855 within two weeks of package delivery. We will make sure to do our best to solve any issues so you can enjoy your experience with us.

What items qualify for a refund?

A package that has been mishandled, broken or damaged, or lost on delivery can qualify for a refund. Please reach out if this has happened.

Products that have been opened or used cannot be refunded.